Support
Two doors. Pick the right one.
A which-wire-here question and a where-is-my-carton question deserve different people. Clinical questions route to clinicians who teach the system; order help routes to the fulfillment desk. Same form, different inbox.
Desk hours: Monday–Friday · 8:00a–5:00p Central
Door 01
Clinical questions
Sequencing, case selection, appliance adjustment, which-wire-here. Routed to clinicians who teach and practice the system — not a call-center script.
- Answered by ControlledArch faculty and clinical staff
- Replies within one business day
- Not for patient emergencies — those go to the treating dentist
- Deeper case-by-case help: clinician case support at stephendealdds.com
Door 02
Order help
Status, invoices, returns, damaged cartons, account and tier questions. Handled by the fulfillment desk in Little Rock.
- Same-business-day replies during desk hours
- Have your order number ready — it looks like EO-8841
- Damage claims: photograph the carton before unpacking
- Returns window: 30 days, unopened sterile packaging
Send it in
One form, routed by topic.
Order help gets a same-business-day reply during desk hours; clinical questions come back from the clinical team within one.